Effective Date: July 15, 2026 | Applies to www.luniqhealth.com and all Luniq mobile/web apps Welcome to Luniq (“Luniq”, “we”, “our”, “us”), operated by Luniq Health Pvt. Ltd. Luniq is a platform that connects individuals seeking healthcare-related services and equipment (“Customers”) with independent doctors, clinics, diagnostic labs, homecare agencies, and equipment vendors (“Providers”). By registering for or using Luniq, you agree to these Terms & Conditions.
Luniq is a technology marketplace. We facilitate discovery, booking, and payment for services and equipment listed by independent Providers. Luniq itself does not provide medical services, diagnose, treat, or dispense medical advice, and is not an insurance product — it does not offer financial coverage or reimbursement.
A Provider's listing is not visible to Customers until Admin has reviewed and approved the Provider's submitted licence/registration documents and profile information. Admin may reject, pause, or request re-verification of a Provider at any time, including after a Provider has gone live, if concerns arise about validity, complaints, or compliance.
6.1 Instant Booking For services available on demand (e.g., tele-consultation, certain homecare visits). The booking is confirmed immediately upon successful payment, subject to a Provider being available. 6.2 Appointment Booking For services that require a scheduled slot (e.g., in-clinic consultation, diagnostic test, scheduled nursing visit). The booking is confirmed against a slot chosen from the Provider's published availability. A Provider may reschedule a confirmed appointment with reasonable notice; Luniq will notify the Customer of any change. All bookings are subject to Provider availability, geographic serviceability, and the Provider's professional judgment (e.g., a Provider may decline a booking that falls outside their scope of practice).
Customers may create a Care Profile to book services on behalf of another person (for example, a parent, spouse, or child) who does not hold their own Luniq account. By creating a Care Profile, the Customer confirms that they have the authority or consent of that individual (or their legal guardian) to share the individual's information — including health-related details such as blood group and date of birth — with Luniq and with the Provider fulfilling that booking, solely for the purpose of delivering the requested service.
Luniq facilitates listings of medical equipment made available by Providers/vendors in two forms: • Rental – equipment is booked for a fixed rental period selected at the time of booking. The Customer is responsible for returning the equipment in working condition by the end of the rental period. • Purchase – outright sale of equipment listed by a Provider/vendor, delivered to the Customer.
You agree to use Luniq only for genuine healthcare needs and not to misuse, defraud, or abuse Provider services or equipment rentals (for example, booking services with no intent to use them, or repeatedly cancelling confirmed appointments). Luniq may limit, suspend, or terminate access in case of misuse.
Refunds and cancellations for bookings and equipment are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.
Luniq is a facilitator connecting Customers with independent Providers. We are not responsible for medical outcomes, treatment decisions, clinical negligence by a Provider, or the condition, safety, or performance of rented or purchased equipment beyond any warranty expressly given by the Provider/vendor. Medical responsibility rests with the treating Provider; equipment-related responsibility rests with the listing Provider/vendor.
Services and equipment are ultimately delivered by independent Providers/vendors. Luniq does not control their medical decisions, clinical judgment, or day-to-day service quality, though we maintain a verification and complaint-review process for Providers on the platform.
Your data is handled as described in our Privacy Policy. By using Luniq, you consent to (a) sharing relevant information with the Provider fulfilling your booking, and (b) receiving service-related communications via call, SMS, WhatsApp, and email.
We may suspend or terminate your access if: these Terms are violated; fraud or misuse is detected; a Provider's licence/registration lapses or is found invalid; or termination is required by law.
Luniq is not liable for delays or failures caused by natural disasters, government restrictions, technical/infrastructure failures (including those of our cloud service providers), or other events beyond our reasonable control.
We may update these Terms at any time. Continued use of Luniq after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction.
Luniq Health Pvt. Ltd. Techno Park Building, 34 Building Number, 2nd Floor 80 Feet Road, A V S Compound, Koramangala Bengaluru, Karnataka 560034 Phone: 9108 998 921 | Email: support@luniqhealth.com